Shipping Policy

Order Processing

Please allow 1-2 business days to process your order. You will receive an email confirmation once your order has been processed and is on the way.

Local Pickup – Flagstaff, AZ

Orders can be picked up daily from 8 AM - 6 PM, Monday through Friday. An email will be sent when your order is ready for pickup. Please bring your order confirmation email when picking up your items.

Local Delivery

We offer local delivery for addresses within 25 miles of our shop in Flagstaff, AZ.

• During checkout, enter your address and choose the local delivery option. If this option does not appear, your order is not eligible for local delivery.
  
  

• Orders placed before 3 PM (Monday - Friday) will be delivered the next day.
  
  

• You will receive an email with real-time tracking once your order is out for delivery.
  
  

Flat Rate Shipping

We ship within the United States using UPS.

• Sokie Dog Beds & Cooler Pads: Flat rate shipping fee of $33.
  
  

• Orders generally ship within 1-2 business days.
  
  

• A tracking number will be provided via email once your order has shipped.
  
  

Custom Orders & Stargazer Product Shipping

Shipping costs for custom work and the Stargazer product will vary based on the size and packaging requirements of your order.

• We will calculate shipping costs after finalizing your order details.
  
  

• You will receive a shipping quote before completing your purchase.
  
  

• Tracking information will be provided once your order has shipped.
  
  

Shipping Restrictions

• We currently only ship within the United States.
  
  

• No shipping to P.O. boxes.

Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours with photos of the damaged item and packaging.
  
  

• If your package is lost in transit, please reach out, and we will assist you in filing a claim with the shipping carrier.
  
  

Returns & Exchanges

• Due to the nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective.
  
  

• If you have any issues with your order, please contact us at Matt@overlandfoam.com.